EcoSolutions supports customers and increases sales by partnering with Sparrow Logistics

EcoSolutions is your supplier for any liquid or bulk material you may need around the country. They specialize in delivering containers, spill control solutions, and personal protective products whenever and wherever their clients need them. EcoSolutions started experiencing faults in “Uber Freights” and needed ways to better support their customers during the process. They are looking to help more customers by meeting any expectations they may have.

The Challenge:

As growth in sales and an influx of shipping orders come in, the EcoSolutions team started experiencing growing pains when working with a corporate freight broker. An influx of customer needs and more details required for shipping to and from the warehouse shed light on the importance of having more communication with their freight broker. They lacked having dedicated carriers who could supply a carrier that met the requirements of the suppliers’ warehouse. Eco Solutions had no control over delivered paperwork and it led to a lack of communication on their part to their customers.

“We were working with a warehouse that had poor freight planning and it led to a lack of control of when we could take a load and as a result drivers were inconsistent, quite often we would lose loads. We had drivers that would not reach out or stick with delays at this site.” -EcoSolutions

The Solution:

EcoSolutions chooses Sparrow Logistics to partner with to manage their logistics needs. Sparrow handles the loads to the suppliers’ warehouse and communicates them to the carrier to ensure the requirements needed for the shipment are met. “We us Sparrow for a lot of our loads and especially the loads going from our suppliers’ warehouse with a consistent driver that knows what needs to happen.” The partnership between the two companies has allowed EcoSolutions to have confidence in the delivery being on time and a commitment from both the Sparrow team and its carriers. 

The Result:

“Having Sparrow manage the logistics and owning the issues on the runs we assign, has allowed for extra client support while knowing deliveries are going to be completed on time.” The EcoSolutions team can now focus more on supporting their client’s needs and less on the logistics of the freight. They offer some advice to other businesses in need of help – “Give them a try – they can save you time and become a partner in your delivery on time scheme.”

Their Freight Broker Partner

Sparrow Logistics is here to manage the logistics and communicate the details. We asked EcoSolutions if they could describe their experience with Sparrow in one word they said, “Efficient – they save us time and we do not need to be concerned for the loads we assign them because it will be taken care of.”

Sparrow strives to build a relationship with EcoSolutions (and all our clients and carriers) to understand their needs and how we can partner together to accomplish them. We are a freight broker who understands your business goals, pain points, and the shipping industry. Let’s partner together to accomplish your goals! Contact us today. 👏